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FAQS

BeginAgain is an environmentally friendly company producing and distributing toys made in the USA and China. We offer plant-based products for today's families. 

Products & Materials

What are your toys made from?

BeginAgain toys are made from plant-based materials whenever possible—our goal is to move kids from oil to soil! We use rubberwood, natural rubber, maple wood and beech wood. When necessary, we also use eco-friendly plastics made with corn starch, wheat starch, reclaimed wood and recycled plastic.

Where are your toys made?

BeginAgain toys are made in factories located near the native sources of our plant-based materials. Manufacturing near the source of our materials allows for smarter, more efficient use of energy and natural resources.

  • The natural rubber and rubberwood used to make our toys is natively grown and produced in China.
  • Corn and wheat starch plastics were developed in the USA using native grains and are produced in Illinois.
  • Our maple wood is sourced from certified forests in Maine.
  • Our recycled plastics are sourced and produced in Illinois

 We import many of our China-manufactured toys in bulk and package them individually in the USA, ensuring additional quality control and reducing our shipping footprint.

Why do you use rubberwood?

Rubberwood (hevea brasiliensis) grows very quickly—much like bamboo—and provides vegetable sap that we use to make our durable rubber toys. Grown on farms and plantations (not in forests), the rubberwood trees produce sap for many years. When they are fully mature and stop producing sap, the trees are harvested for their hardwood. Rubberwood trees provide a natural alternative to PVC, vinyl and other pliable, oil-based plastics. It also is a strong, sustainably grown hardwood that is perfect for making heirloom quality toys.

What type of stain/paints do you use?

We use non-toxic, water-based wood stains that are verified child safe by independent laboratories. Our stains and finishes are tested to USA, Canada, Europe, Australia and New Zealand standards. In addition, stains do not chip like paint can, which maintains the beauty of the toys for years to come.

How well do you know your manufacturing partners?

Our rubberwood factory was inherited with the BeginAgain acquisition of ImagiPLAY, a Boulder, Colorado, company that led the toy industry in rubberwood manufacturing for toys. Our factory is female owned and family run. Built in partnership with ImagiPLAY, this factory was founded on the principles of fair living wages and sustainable practices. ImagiPLAY founder Barbera Aimes pioneered sustainable wood toys and we are proud to carry her torch today.

We regularly conduct independent audits of our all of partner manufacturers to ensure social, employment standards are met, and our product meets safety and quality control standards.

Are your toys safety tested?

Yes, all of our toys are tested by independent laboratories. We design our toys to meet or exceed standards set by the USA, Canada, Europe, Australia and New Zealand.

Is the corn starch teether made with non-GMO corn?

Yes, our corn starch toys (Green Ring and Green Keys) are made from certified non-GMO corn.

Which BeginAgain items are made in the USA?

  • Lemonade Set – 100% made in the USA from recycled plastic
  • Green Ring – 100% made in the USA from maple wood and corn starch
  • Green Keys – 100% made in the USA from maple wood and corn starch
  • Scented Scoops – the wood “cones” are made from beech wood and the scented ice cream scoops are made from corn starch—both components are made in USA.

Why aren’t all of your toys made in the USA?

The plant-based materials we choose dictate where we make our toys. Rather than shipping raw materials around the globe, we make our toys near the native source of the material.

Are your rubber toys dishwasher safe?

Yes. Please place in the top rack of the dishwasher only using a regular wash cycle (sanitize is too hot).

Are your rubber toys synthetic?

No, we use natural rubber for our bathtub toys, not synthetic rubber.

Natural rubber is a plant-based alternative to PVC, vinyl, and other pliable, oil-based plastics. It is NOT latex and has been processed to remove the proteins that cause allergens, but people with latex sensitivities should exercise caution with these toys. All of our natural rubber is nitrosamine free and does not contain any plasticizers like BPA, Phthalates or heavy metals.

Is your rubber nitrosamine free?

Yes, the natural rubber we select for our toys is nitrosamine free.

Are your rubber toys made entirely of natural rubber or is the material a blend of something?

Our bathtub toys are primarily made from natural rubber, but there is 4-5% organic pigment for color and calcium carbonate (chalk) used as filler/binder. The natural rubber content of these toys is in the 93% range depending on color.

Natural rubber is a plant-based alternative to PVC, vinyl, and other pliable, oil-based plastics. It is NOT latex and has been processed to remove most proteins that cause allergens, but people with latex sensitivities should exercise caution with these toys. All of our natural rubber is nitrosamine free and does not contain any plasticizers like BPA, Phthalates or heavy metals.

Is the Lemonade Set made from plastic? Which type?

Our Lemonade Set is made in Illinois from recycled plastic #5 – medical grade polypropylene.

Is the Lemonade Set dishwasher safe?

Yes. Please place in the top rack of the dishwasher only.

I can’t find a product on your site, what happened?

As toy manufacturers, we constantly strive to offer new toys that offer children fun, creative and skill-building play. Sometimes we do discontinue products that have been in our toy chest for a long time so that we can offer something new and fresh.

I need a replacement part, what do I do?

If your product arrived damaged, please contact us immediately. Email us at info@beginagaintoys.com or fill out the contact form on the Contact Us page of our website. If Fido took a nibble or your little one lost a piece, feel free to contact us and we’ll help if we can!

 

Orders & Returns

When will my order ship?

We try to ship all orders within 1 business day of receipt. If you order before 1 p.m. Mountain Time (Monday through Friday), it is likely your order will ship on the same day.

When can I expect to receive my order?

United States: Your delivery date largely depends on what shipping method you have chosen. FedEx SmartPost takes 3-8 business days to arrive at your home or office. FedEx 2Day service takes 2-3 business days.

International: FedEx International can vary widely depending upon where you live; please allow at least 7 business days and check your tracking number before making an inquiry. We also offer USPS International service, but please be advised that though cheaper, this service does not come with tracking and delivery times can vary widely depending upon how quickly your country processes the package through customs. We cannot guarantee any delivery times if you choose this service and cannot offer refunds if this service is used and the package is lost. 

How much does shipping cost?

In the United States, it is $5.00 for FedEx SmartPost - regardless of how big your order is! For FedEx 2 day, it is $25.00. We do our best to keep shipping reasonable!

FedEx International or USPS International mail are calculated based on your order - you can do an estimate in your shopping cart. 

I made a mistake on my order, what do I do?

If you need to correct your order, please email us as soon as possible at orders@beginagaintoys.com. We try to ship within 1 business day, so it is important for you to get in contact with us right away so that we can correct your order.

How do I cancel an order?

Please contact us immediately at orders@beginagaintoys.com! We try to ship within 1 business day, so please get in touch right away. If we have already shipped your order, you may refuse the package and FedEx will return your order to us. In this case, we will refund your order less the cost of shipping upon receipt.

It has been a long time and I haven’t received my BeginAgain order, now what?

Please check to make sure you have an order confirmation email from us first. Sometimes there are communication issues between your computer and our system and the order does not get to us. If you have an order confirmation email, please check to see if you have shipping confirmation and track your package before getting in touch. If you do NOT have shipment confirmation/tracking, please email us at orders@beginagaintoys.com with your order # so we can investigate further. If you have tracking information, please visit FedEx.com to see your estimated arrival date. If the estimated arrival date has passed, feel free to contact us at orders@beginagaintoys.com or FedEx Customer Service to track your package and take next steps.

My credit card won’t work, what do I do?

Please verify your credit card number, billing address and CVV code. If these do not match what the bank has on file, the credit card processor may decline your card. If you have verified your card details and the issue persists, we recommend choosing another payment method and contacting your issuing bank to inquire about the problem.

My BeginAgain toy arrived damaged, can I get a replacement?

It is our policy to make this right! Please either email us at orders@beginagaintoys.com or fill out the contact form on our Contact Us page and we’ll take care of you.

How do I return a product?

We will take back any product purchased on our site within 30 days of purchase. Product must be in original packaging and in new, resalable condition to receive a full refund. Please email us at orders@beginagaintoys.com or fill out the contact form on our Contact Us page to get return authorization. More information on our return policy is available here: Terms & Conditions

 

Other Questions

What stores in my area carry BeginAgain toys?

Please email us at info@beginagaintoys.com with your city and state information and we’ll try to find a store near you.

I have a retail store and would love to carry BeginAgain toys, how do I open an account?

Please contact orders@beginagaintoys.com and we’ll get you started. If you are an international customer we’ll refer you to a local distributor who carries our line.

How can I get coupons or offers from BeginAgain?

Please sign up for our email newsletter (at the bottom of the web page)! We promise not to bombard you with emails, but we will let you know about new products, sales and contests. You can also follow us on Facebook where we occasionally host giveaways and offer discount codes.

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